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Departmental Head: Client Services - Polokwane (C2)

Company Avbob Assurance Society
Reference # DHCS/P
Published 04/08/2021
Contract Type Permanent
Location Polokwane / Pietersburg, Limpopo, South Africa
Introduction
The above-mentioned position exists at the Polokwane Client Services branch and will report duely to the Area Manager: Insurance Polokwane and Administrative Head: Policy Services Administration. The incumbent will be responsible for resolving walk-in clients’ queries by managing the AVBOB Client Service Centre and liaising with the relevant role players towards achievement of set objectives and targets within the department.
Job Functions Administration,Client Services,Sales
Industries Funeral Service,Insurance
Specification
• Monitor financial and administrative tasks such as cash collection, daily reconciliation and banking
• Managing all aspects of personnel management and –administration such as time management, training and development, employee relations, performance management and wellness of subordinates
• Ensure customer’s policy requests and related transactions are dealt with in accordance with policy and procedures
• Adhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Group’s policies and procedures
• Liaison with peers, seniors and policy holders
• Monitor Que-Management and Net Promoter Score
• Ensure effective system maintenance and reporting any discrepancies
• Giving feedback on all production activities
• Identify and assess possible and potential risks and implement corrective measures
• Report on risk, FICA and ASISA
• Analyse and compile statistics in terms of New Business, Claims, Premium Administration, Policy Services, Debtors, Marketing, Group Schemes and Funeral Services
Requirements
▪ Grade 12
▪ A suitable industry entry qualification within the requirements of the Financial Services Board
▪ Comply with FAIS legislation for registration as Fit and Proper individuals:
▪ Applications who entered the industry as follows:

- From years 2004 – 2007 requires 30 credits on NQF 4 obtianed by 31 December 2009
- From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification

▪ Clear ITC
▪ Clear criminal record
▪ RE 5 certificate
▪ RE 1 certificate will be an added advantage
Job Closing Date 11/08/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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