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Senior Clerk: Call Centre (B5) X8

Company AVBOB Mutual Assurance Society
Reference # 100SNCL56, 57, 58, 59, 60, 61, 62, 63
Published 04/08/2021
Contract Type Permanent
Location Pretoria, Gauteng, South Africa
Introduction
The above-mentioned position is within the Call Centre Department.
Job Functions Call Centre
Industries Insurance
Specification
RESPONSIBILITIES INCLUDE:

•To effectively deliver appropriate, accepted resolutions for customers enquires in the Call Centre Department through all Call Centre channels i.e telephone, email and action accordingly.
•Provide support to customers on all self-service digital channels.
•Adhere to the claims process on outstanding requirements in terms of unpaid claims (non-payments of premiums, defaults payments and incorrect deductions).
•Outbound dialing will be required dependent on project specific tasks.
•Complete amendments to policies accurately, within delegation and requirement.
•Effectively service 3rd parties and external service providers i.e brokers and 3rd party Call Centres.
•Adhere to the Call Centre policy and procedure.
•Attend to adhoc administrative task as and when requested within the section.
Requirements
QUALIFICATION REQUIRED FOR THE POSITION:

•Grade 12
•Category B FAIS accredited
•RE5
•140 Long Term Insurance FAIS credits

EXPERIENCE REQUIRED FOR THE POSITION:

•2 – 3 Years’ Life Assurance, preferably in policy maintenance/ client services environment.
•2 – 3 Years’ administrative experience.
•AVBOB Production System will be an advantage.
•Computer literate and must be able to work under pressure and still be effective.
•Good communication skills (English and two African languages).
•Customer centric (client friendly and service orientated).
•Listening and problem solving skills.


COMPETENCIES REQUIRED FOR THE POSITION:

•Organising, planning, time management.
•Decision-making.
•Dependability and reliability.
•Conflict management.
•Customer service.
•Teamwork.
•Initiative.
•Service excellence.
•Interpersonal.
•Adaptability.
•Analytical.


It could be expected of successful candidates to work Saturdays and after hours on weekdays.
Job Closing Date 11/08/2021
   
   
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Last Updated: 30-6-2021 [21.06.02.21]
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