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SENIOR CLERK: CALL CENTRE B5

Company AVBOB Mutual Assurance Society
Reference # 100SNCL06
Published 07/01/2020
Contract Type Permanent
Location Pretoria, Gauteng, South Africa
Introduction
Avbob, Africa's largest mutual assurance society providing a one-stop funeral insurance and burial solution has, a vacancy for: SENIOR CLERK: CALL CENTRE B5
Job Functions Call Centre
Industries Insurance
Specification
RESPONSIBILITIES INCLUDE:
•Receive and handle telephone policy enquiries in the Call Centre Department and action accordingly.
•Address all outstanding requirements on new applications in New Business.
•Follow-up on outstanding requirements in terms of unpaid claims (non-payments of premiums, defaults payments and incorrect deductions)
•Provide feedback on outstanding accounts and refunds in debtors.
•Complete amendments to Policies, within delegation and requirements, (as per clients request), and ensure client receives a copy of amended policies
•Ensure that the necessary security measures are in place when providing policy details to either the client or 3rd parties e.g. broker
•The Call centre may only provide policy information to a client when that client has a single policy with AVBOB.
•Refer leads to the Direct Marketing Department and providing enquiry numbers on claims to branches.
•Attend to administrative task as and when requested within the section.

Requirements
THE IDEAL CANDIDATE SHOULD HAVE:
•Matric
• RE5

KNOWLEDGE, SKILLS AND EXPERIENCE:
•Computer literate and must be able to work under pressure
•Good communication skills (English and two African languages)
•Customer Centric (client friendly and service orientated)
•Listening and problem solving skills
•2 – 3 Years life assurance, preferably in policy maintenance/client services environment
•2 – 3 Years administrative experience
•AVBOB Production system will be an advantage

TECHNICAL AND BEHAVIOURAL COMPETENCIES
•Organising, planning, time management
•Decision Making
•Dependability and Reliability
•Conflict Management
•Customer Service
•Team work
•Initiative
•Service Excellence
•Interpersonal
•Adaptability
•Analytical

It could be expected of successful candidates to work Saturdays and after hours on weekdays.

Job Closing Date 14/01/2020
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Last Updated: 11-12-2019 [19.12.01.15]
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